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Below is a list of frequently asked insurance questions (FAQ).
What types of insurance do you offer?
At Caredace, we offer a wide array of insurance products to cater to your needs. Our offerings include auto, home, health, life, and business insurance, as well as specialized plans for unique circumstances.
How do you give back to the community?
Caredace is committed to social responsibility and actively participates in various community welfare programs. We sponsor local events, offer educational programs, and collaborate with non-profit organizations to make a meaningful impact in the communities we serve.
Is my data secure with you?
We take data security very seriously. All transactions are encrypted using SSL technology, and we comply with all relevant data protection regulations to ensure that your information is safe and secure.
How can I contact customer support?
Our customer support team is available via phone, email, and live chat. You can reach us at +370 (669) 17-282
or email us at insurance@caredace.com.
Who is eligible for insurance coverage?
The insurance covers individuals listed separately and who have paid the agreed-upon amount. Generally, coverage is extended to those living abroad, except in their home countries. However, certain individuals, such as those above 66 years of age or those engaged in competitive sports for income, are not eligible for coverage.
What are the terms for terminating the insurance agreement?
The policyholder can terminate the insurance agreement by giving three months’ notice before the end of the year. There is also a provision for special termination under certain conditions. If the insurer increases premiums, the policyholder may terminate the agreement within one month of receiving the notification of change.
How are insurance benefits paid?
Insurance benefits are typically paid within two weeks after the insurer’s obligation to pay has been established and all required documentation has been submitted. Payments can be delayed if necessary legal actions are pending or if required documents are not provided promptly.
What happens if I violate the terms of the insurance agreement?
If the policyholder or the insured person intentionally violates any contractual obligations, the insurer may refuse to pay benefits. In cases of gross negligence, the insurer may reduce the benefits proportionately.
Can I assign my insurance benefits to someone else?
No, insurance benefit claims cannot be transferred or pledged to another party.
What should I do if I have other insurance policies covering the same event?
If compensation can be claimed under another insurance contract, that contract will take precedence. The insurer may make an advance payment and then contact the other insurer to share the costs.